SHAWN O. MOORE
6841 Santa Fe Court
Tallahassee, FL 32311
To secure a position in the computer network administration and/or computer system support.
- Aegis Business Technologies (11/11 - )
Provided technical experience to the sales staff. Performed audits of new and existing client's network infrastuctures in order to detemine required upgrades and enhancements. Designed hardware and software solutions for clients and potential clients. Worked in conjuction with sales staff to craft proposals and project plans. Planned out network projects for technical staff to implement. Provided assistance to technical staff as needed. Attended sales meetings as a technical resource. Assisted client with developing stategic IT goals, plans and projects.
- AWI/Kelly Services (4/10 - 8/10)
Performed the relocation, addition and deletion of users on both Siemens PBX and Cisco IP phone systems. Wrote batch scripts to automate daily backup processes. Wrote batch scripts to automate the transfer and encryption of files .
- Yuma Solutions, Tallahassee FL (6/05 - 1/10)
Designed and managed multiple small to medium size networks. Managed the nationwide networks for three of the 2008 Presidential campaigns. Implemented a hosted Exchange 2007 environment. Worked with Cisco Pixes, ASAs, routers, switches and wireless access points. Maintained Blackberry Enterprise and Express Servers in Exchange 2003 and 2007 environments. Administrated Microsoft SQL server as a backend for client applications. Created documentation for use by end users and other technicians. Provided desktop level technical support for users on Windows (XP, Vista and Windows 7) and Macintosh platforms. Provided second level technical support for junior technicians. Worked with several VOIP phone systems.
- Image API, Tallahassee FL (9/98-6/05)
Technology Supervisor/Network Administrator
Provided all levels of computer technical support. Supervised the Technical Support Department. Administered Linux, Windows NT, Windows 2000, Windows XP and Solaris servers. Maintained and modified the corporate Internet and Intranet sites using Perl, PHP and HTML. Administrated Sendmail, Postfix and Exchange mail servers. Administrated file servers running NT and SAMBA. Performed desktop PC support for 200 users including remote locations. Provided first tier technical support for high volume Kodak and Mekel scanner. Installed and maintained WAN connections. Designed, installed and maintained network infrastructure using Cisco and 3Com routers and switches, Ethernet and fiber connections. Configured and maintained Linux Router Project, Sonicwall and Gauntlet firewalls. Installed and maintained SQL, Oracle with Oracle Application Server, and MySQL databases. Monitored network and servers using Big Brother, MRTG and custom scripts. Recommended and purchased computer hardware and software.
- Open Systems and Networks, Jacksonville FL (9/96-2/19/98)
Configured Desktop PCs. Installed PC and network equipment in a TCP/IP WAN environment which used frame relay, ISDN, and Virtual Private Networking. Provided all levels of support in person and over the phone for PCs. Provided initial support for networking equipment and basic systems administration of Digital UNIX, SunOS and Linux servers. Assisted in the planning and deployment of a WAN wide upgrade from Windows 3.1x to Windows 95 involving over 200 hosts. Developed processes for cloning PCs. Wrote online documentation for the installation, configuration and troubleshooting of PC software and hardware for use by helpdesk technicians. Administrated Citrix Winframe servers, Windows NT servers and NT workstations. Integrated NT networks into a UNIX TCP/IP environment using NFS. Providing 24/7 mission critical support for over 250 users. Trained others to perform daily administrative tasks.
- Department of Classics, FSU (8/94-5/96)
OPS: PC/Mac Technician and Systems Administrator
Responsible for installation, maintenance, and troubleshooting of
both Macintoshs and IBM PCs. Responsible for instruction
of the Department's faculty in the use of DOS, Windows (3.x and 95),
and Macintosh software packages, including Microsoft Office, Word
Perfect, Eudora, Netscape, and Photoshop as well as other
less used packages.
Responsible for the original setup and
administration of the Department's Linux server; requiring knowledge
of TCP/IP, DNS, NFS, HTML, FTP, shell scripting, and
Samba. Responsible for installation of networking and
telecommunication hard/software on Unix, DOS/Windows and
Macintosh machines. Also responsible for insuring that the
department faculty could access the server and the Internet with
this software via both the local Ethernet network and FSU's
dial-in access. Created the Department's Home Page on the WWW.
- Pizza Hut, Jacksonville, FL (6/94-8/94)
Delivery Driver, Production and Customer Service.
- Department of Religion, FSU (1/93-5/93)
OPS: PC Technician
Responsible for the maintenance of the Department's computers as
well as general clerical work.
- Department of Classics, FSU (8/92-5/93)
Work Study: PC Technician
Responsible for PC troubleshooting and general clerical work; filing,
answering phones, creation of flyers, and typing for professors.
- Microsoft Certified Systems Engineer, May 2006
- Bachelor of Arts in Russian, Minor in Latin, April 1996
The Florida State University, Tallahassee, FL
Cumulative GPA 3.139
- Summer Program of Russian Language
St. Petersburg, Russia
May - July, 1993
Studied Russian language and culture with native speaking Russian
professors while living in a dormitory with both Russian and other
- Three Semesters of Japanese language instruction.
- Additional courses in FORTRAN, C and Navigating the Internet.
- President Tallahassee Astronomical Society for 2003. Vice President Tallahassee Astronomical Society for 2002.
- Experience with DOS, Windows (
all client and server versions), OS/2, Macintosh,
Linux, Digital Unix and SunOS environments. Networking experience in all
- Extensive use of Linux on a daily basis. Familiarity with setup
and configuration of IP Masquerading, Multiple NICs, DNS, Firewalling,